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<a class="WebWorks_Breadcrumb_Link" href="Trbleshoot.11.1.html#1430470">Troubleshooting</a> &gt; <a class="WebWorks_Breadcrumb_Link" href="Trbleshoot.11.6.html#1430470">Drive Performance Monitoring</a> &gt; Problems in 3DM2</div>
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<div class="Heading2"><a name="1430470">Problems in 3DM2</a></div>
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<div class="Problem_inner"><a name="1398225">A 3ware RAID controller does not show in the list of controllers</a></div>
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<div class="Body"><a name="1398226">You may not have the most recent driver for your controller, the driver may </a>not be loaded, or you may not have the most recent version of the CLI or 3DM2.</div>
<div class="Body"><a name="1398229">To find out the driver version currently installed, see </a><a href="MaintainController.8.2.html#1047398">Determining the Current Version of Your 3ware Driver</a></div>
<div class="Body"><a name="1424432">Current drivers and software are available for download on the LSI website at </a><br /><span class="link"><a href="http://www.lsi.com/channel/ChannelDownloads" target="_blank">http://www.lsi.com/channel/ChannelDownloads</a></span>. </div>
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<div class="Problem_inner"><a name="1424435">When booting a system, a drive is not showing up in </a>3DM2 </div>
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<div class="Body"><a name="1398235">This could be due to one or more of the following:</a></div>
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<div class="Bullet_inner"><a name="1398236">Defective cable</a></div>
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<div class="Bullet_inner"><a name="1398237">Defective drive</a></div>
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<div class="Bullet_inner"><a name="1398238">Defective enclosure or drive slot</a></div>
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<div class="Bullet_inner"><a name="1398239">Poorly seated drive</a></div>
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<div class="Bullet_inner"><a name="1398240">Poorly connected power cable</a></div>
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<div class="Bullet_inner"><a name="1398241">Poorly connected data cable</a></div>
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<div class="Bullet_inner"><a name="1398242">Defective connector on the 3ware controller</a></div>
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<div class="Body"><a name="1398243">If a drive that previously showed up in 3DM2 or 3BM does not show up, try </a>the following:</div>
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<div class="NumberedFirst_inner"><a name="1398244">Power the system down, then reseat the drive in the slot, reseat the data </a>cable, and reseat the power cable. </div>
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<div class="Numbered_inner"><a name="1398245">Power the system back up.</a></div>
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<div class="Numbered_inner"><a name="1398246">If the drive still does not show up in 3DM2</a>, then swap that drive with a drive that is showing up.</div>
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<div class="Numbered_inner"><a name="1398247">If the drive now shows up, and drive you swapped it with does not, then </a>the drive is OK. The problem could be the controller connector, the cable, the power connector, or the enclosure or drive slot.</div>
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<div class="Numbered_inner"><a name="1398248">Change each of these things, one at a time</a></div>
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<div class="Bullet2_inner"><a name="1398249">Try a different connector on the controller</a></div>
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<div class="Bullet2_inner"><a name="1398250">Try a different data cable</a></div>
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<div class="Bullet2_inner"><a name="1398251">Power the drive with a different power connector from the power </a>supply</div>
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<div class="Bullet2_inner"><a name="1398252">Try connecting the drive directly to the motherboard, bypassing the </a>enclosure or drive slot</div>
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<div class="solution"><a name="1398253">If the drive shows up, then you will know which hardware component </a>was defective.</div>
<div class="solution"><a name="1398254">If the drive still does not show up, contact 3ware Technical Support.</a></div>
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<div class="RelatedTopic"><a href="Trbleshoot.11.3.html#1038181" name="1522150">Before Contacting Customer Support</a></div>
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<div class="RelatedTopic"><a href="error_messages.html#1247799" name="1522154">Error and Notification Messages</a></div>
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<div class="RelatedTopic"><a href="Trbleshoot.11.7.html#1398124" name="1522158">Enclosure-Related Problems</a></div>
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<div class="RelatedTopic"><a href="#1430470" name="1522166">Problems in 3DM2</a></div>
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