384 lines
17 KiB
HTML
384 lines
17 KiB
HTML
<?xml version="1.0" encoding="utf-8"?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xml:lang="en" lang="en" xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
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<title>Problems in 3DM2</title>
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<link rel="StyleSheet" href="css/Trbleshoot.css" type="text/css" media="all" />
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<table align="right">
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<td style="text-align: left;">
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<a href="http://www.lsi.com/channel/products" target="_blank">
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<img src="LSI-logo.jpg" border="0" />
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</a>
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</tr>
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<div style="text-align: left;">
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<p style="color: Navy; font-weight:bold">3DM2™ Online
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Help</p>
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<tr>
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<td>
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<a href="toc.html">
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<img src="images/toc.gif" alt="Table of Contents" border="0" />
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</a>
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</td>
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<td>
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<a href="Trbleshoot.11.7.html">
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</tr>
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</table>
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<br clear="all" />
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<br />
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<div class="WebWorks_Breadcrumbs" style="text-align: left;">
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<a class="WebWorks_Breadcrumb_Link" href="Trbleshoot.11.1.html#1430470">Troubleshooting</a> > <a class="WebWorks_Breadcrumb_Link" href="Trbleshoot.11.6.html#1430470">Drive Performance Monitoring</a> > Problems in 3DM2</div>
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<hr align="left" />
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<div>
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<div class="Heading2"><a name="1430470">Problems in 3DM2</a></div>
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<div class="Problem_outer" style="margin-left: -25pt;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398225">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Problem_inner" style="width: 25.2pt; white-space: nowrap;"></div>
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</td>
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<td width="100%">
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<div class="Problem_inner"><a name="1398225">A 3ware RAID controller does not show in the list of controllers</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Body"><a name="1398226">You may not have the most recent driver for your controller, the driver may </a>not be loaded, or you may not have the most recent version of the CLI or 3DM2.</div>
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<div class="Body"><a name="1398229">To find out the driver version currently installed, see </a><a href="MaintainController.8.2.html#1047398">Determining the Current Version of Your 3ware Driver</a></div>
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<div class="Body"><a name="1424432">Current drivers and software are available for download on the LSI website at </a><br /><span class="link"><a href="http://www.lsi.com/channel/ChannelDownloads" target="_blank">http://www.lsi.com/channel/ChannelDownloads</a></span>. </div>
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<div class="Problem_outer" style="margin-left: -25pt;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1424435">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Problem_inner" style="width: 25.2pt; white-space: nowrap;"></div>
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</td>
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<td width="100%">
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<div class="Problem_inner"><a name="1424435">When booting a system, a drive is not showing up in </a>3DM2 </div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Body"><a name="1398235">This could be due to one or more of the following:</a></div>
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<div class="Bullet_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398236">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398236" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet_inner"><a name="1398236">Defective cable</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Bullet_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398237">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398237" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet_inner"><a name="1398237">Defective drive</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Bullet_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398238">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398238" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet_inner"><a name="1398238">Defective enclosure or drive slot</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Bullet_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398239">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398239" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet_inner"><a name="1398239">Poorly seated drive</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Bullet_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398240">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398240" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet_inner"><a name="1398240">Poorly connected power cable</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Bullet_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398241">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398241" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet_inner"><a name="1398241">Poorly connected data cable</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Bullet_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398242">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398242" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet_inner"><a name="1398242">Defective connector on the 3ware controller</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Body"><a name="1398243">If a drive that previously showed up in 3DM2 or 3BM does not show up, try </a>the following:</div>
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<div class="NumberedFirst_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398244">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="NumberedFirst_inner" style="width: 1.5em; white-space: nowrap;">
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<span class="UI-Element">1 </span>
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</div>
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</td>
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<td width="100%">
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<div class="NumberedFirst_inner"><a name="1398244">Power the system down, then reseat the drive in the slot, reseat the data </a>cable, and reseat the power cable. </div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Numbered_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398245">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Numbered_inner" style="width: 1.5em; white-space: nowrap;">
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<span class="UI-Element">2 </span>
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</div>
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</td>
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<td width="100%">
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<div class="Numbered_inner"><a name="1398245">Power the system back up.</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Numbered_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398246">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Numbered_inner" style="width: 1.5em; white-space: nowrap;">
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<span class="UI-Element">3 </span>
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</div>
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</td>
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<td width="100%">
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<div class="Numbered_inner"><a name="1398246">If the drive still does not show up in 3DM2</a>, then swap that drive with a drive that is showing up.</div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Numbered_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398247">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Numbered_inner" style="width: 1.5em; white-space: nowrap;">
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<span class="UI-Element">4 </span>
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</div>
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</td>
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<td width="100%">
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<div class="Numbered_inner"><a name="1398247">If the drive now shows up, and drive you swapped it with does not, then </a>the drive is OK. The problem could be the controller connector, the cable, the power connector, or the enclosure or drive slot.</div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Numbered_outer" style="margin-left: NaN;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398248">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Numbered_inner" style="width: 1.5em; white-space: nowrap;">
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<span class="UI-Element">5 </span>
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</div>
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</td>
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<td width="100%">
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<div class="Numbered_inner"><a name="1398248">Change each of these things, one at a time</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Bullet2_outer" style="margin-left: 1em;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398249">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet2_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398249" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet2_inner"><a name="1398249">Try a different connector on the controller</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Bullet2_outer" style="margin-left: 1em;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398250">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet2_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398250" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet2_inner"><a name="1398250">Try a different data cable</a></div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Bullet2_outer" style="margin-left: 1em;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398251">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet2_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398251" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet2_inner"><a name="1398251">Power the drive with a different power connector from the power </a>supply</div>
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</td>
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</tr>
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</table>
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</div>
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<div class="Bullet2_outer" style="margin-left: 1em;">
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<table border="0" cellspacing="0" cellpadding="0" id="SummaryNotRequired_np1398252">
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<tr style="vertical-align: baseline;">
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<td>
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<div class="Bullet2_inner" style="width: 1.5em; white-space: nowrap;">
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<img src="sqbullet.gif" alt="*" id="bullet1398252" border="0" width="8" height="8" />
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</div>
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</td>
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<td width="100%">
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<div class="Bullet2_inner"><a name="1398252">Try connecting the drive directly to the motherboard, bypassing the </a>enclosure or drive slot</div>
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</td>
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</tr>
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</table>
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</div>
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<div class="solution"><a name="1398253">If the drive shows up, then you will know which hardware component </a>was defective.</div>
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<div class="solution"><a name="1398254">If the drive still does not show up, contact 3ware Technical Support.</a></div>
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<hr />
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<dl>
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<dt>Related Topics</dt>
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<dd>
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<div class="RelatedTopic"><a href="Trbleshoot.11.3.html#1038181" name="1522150">Before Contacting Customer Support</a></div>
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</dd>
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<dd>
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<div class="RelatedTopic"><a href="error_messages.html#1247799" name="1522154">Error and Notification Messages</a></div>
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</dd>
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<dd>
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<div class="RelatedTopic"><a href="Trbleshoot.11.7.html#1398124" name="1522158">Enclosure-Related Problems</a></div>
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</dd>
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<dd>
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<div class="RelatedTopic"><a href="#1430470" name="1522166">Problems in 3DM2</a></div>
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</dd>
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</dl>
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<a href="http://www.lsi.com/channel/products" target="_blank">
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<img src="LSI-logo.jpg" border="0" />
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</a>
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<td style="text-align: left; font-size: 16px ; font-weight: bold">
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<a href="http://www.lsi.com/channel/products" target="_blank">LSI Corporation</a>
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<p style="font-size: .8em">Copyright LSI 2004-2010<br />
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To contact Support, go to <a href="http://www.lsi.com/channel/ContactUs">http://www.lsi.com/channel/ContactUs</a></p>
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